As a valued customer, our Technical Support staff are ready to respond to your inquiries by telephone, e-mail or fax.

There is no need to have any costly maintenence agreements for our after sales service, with Automation Direct we dont charge, it all part of the direct selling experience.

Phone Support

When you need technical help with any of our products, you need quick, easy access to our people to answer your questions or assistance in solving your problems just call 1800-633 0405 Toll Free Austalia wide or 0800-633 0405 for New Zealand and 61-7-55307799 for Asia Pacific Region.

The availability of quality technical resources is a key component of our direct sales business model. Automation Direct Pty Ltd Asia Pacific Region Technical Support Centre is based in Australia, as an extension of AutomationDirect.Com US support Centre and technical resources group. Whenever you need help with our hardware or software products, obtaining software updates, diagnosing operating problems, or performing basic programming tasks please contact us.

Customer Forum Automation Direct customer forum is where information and questions about our products are discussed by many of our users... read what our customers are saying.

Repair Services

Automation Direct's business model has been to deliver quality products at a practical price. Our everyday prices are typically well below our competitors list prices, so with some of our products, it is more economical to replace the item with a brand new item off the shelf.

Parts repair and remanufacture

All modules sent to Automation Direct are remanufactured by the original equipment manufacturer or their authorised representatives.

The repair centre can also update equipment to the latest hardware and firmware revisions.

Exchange services

Many remanufactured items are held in stock for exchange and can be dispatched to wherever they are required.

On-site Support Services

SIDirect - The AutomationDirect System Integrator Program

Due to our phenomenal growth, we meet customers who require local projects and support SIDirect has been created to extend AutomationDirect's award-winning customer service and support into the field. The SIDirect program will enable AutomationDirect to refer existing and new customers to qualified System Integrators who have expertise with AutomationDirect products and efficiently design, program, and install AutomationDirect core products (PLCs, HMIs, and drives).

Note: Many of our technical support documents and online manuals are in "pdf" (portable document format), so you'll need the Adobe Acrobat Reader (a browser plug-in) to view them. We recommend Version 5 or greater. Versions before 4.01 will not allow you to view all or our document files correctly. Please download the free Acrobat Reader from Adobe.

Automationdirect Pty Ltd makes no claim or warranty as to the quality or performance of any listed system integrator or third party company. Services and support by the listed integrators are provided solely by the integrator and not through or for AutomationDirect Pty Ltd. There is no guarantee of services or contractual obligation between AutomationDirect Pty Ltd and the listed system integrators. The information provided here has been supplied to AutomationDirect Pty Ltd by third parties. While this information is believed to be correct, AutomationDirect Pty Ltd assumes no responsibility for its accuracy or completeness.